Return Policy

1. Fresh Produce Returns

We take pride in delivering fresh products. If you're not satisfied with the quality of fresh vegetables, fruits, or meat:

• Report within 2 hours of delivery
• Provide clear photos of the product
• We will issue a refund or replacement

2. Packaged Goods Returns

For packaged/non-perishable items:

• Return within 7 days of delivery
• Product must be unopened and in original packaging
• Order number required

3. Non-Returnable Items

The following items cannot be returned:

• Items that have been opened or used
• Personal care products
• Items damaged due to mishandling after delivery
• Clearance or sale items

4. Return Process

To initiate a return:

1. Contact our support team via the details on our Contact page
2. Provide your order number and reason for return
3. Share photos if applicable
4. Our team will review and approve the return
5. Pickup will be arranged shortly after approval

5. Refund Process

Refunds are processed as follows:

• COD orders: refund via bank transfer or store credit
• Digital payments: refund to original payment method
• Processing time: 5-7 business days
• Store credit: instant upon approval

6. Wrong or Damaged Items

If you receive wrong or damaged items:

• Contact us immediately upon delivery
• Do not use the item
• We will arrange a replacement or refund at no cost